Terms of Service
Usage terms for SimpleProposals
Last updated: As of: December 2025
§ 1 Scope
(1) These Terms of Service apply to all contracts between Balane GmbH, Balanstraße 84, 81541 Munich, Germany (hereinafter "Provider") and the customer (hereinafter "Customer") regarding the use of the software-as-a-service solution "SimpleProposals".
(2) Deviating, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if the Provider has expressly agreed to their validity in writing.
§ 2 Subject Matter
(1) The Provider provides the Customer with a web-based software solution for creating project proposals (SaaS). The Customer can access the software via the Internet.
(2) The specific scope of services results from the respective service description on the Provider's website and the selected plan.
(3) The Provider guarantees an availability of the software of 99% on an annual average. This excludes times when the servers are not accessible due to technical or other problems beyond the Provider's control.
§ 3 Contract Conclusion and Registration
(1) The presentation of services on the website does not constitute a legally binding offer, but an invitation to submit an offer.
(2) By registering, the Customer submits a binding offer to conclude a usage contract. The contract is concluded when the Provider confirms the registration by email.
(3) The Customer is obligated to provide truthful information during registration and to keep it up to date.
§ 4 Usage Rights
(1) The Provider grants the Customer a simple, non-transferable right to use the software as intended for the duration of the contract.
(2) The Customer may not allow third parties to use the software unless this is expressly provided for in the respective plan.
(3) The Customer is not entitled to copy, decompile, disassemble or otherwise modify the software.
§ 5 Prices and Payment
(1) The current prices are shown in the price list on the Provider's website. All prices are exclusive of the applicable statutory value-added tax.
Stripe
(2) Payment is processed through the payment service provider Stripe. The Customer authorizes the Provider to collect the amounts due according to the selected payment interval (monthly or annually).
(3) In case of payment default, the Provider is entitled to suspend access to the software until the outstanding amounts have been settled.
§ 6 Contract Term and Termination
(1) The contract is concluded for an indefinite period and can be terminated by either party with one month's notice to the end of the respective billing period.
(2) The right to extraordinary termination for good cause remains unaffected. A good cause exists in particular if the Customer violates these Terms of Service.
(3) Termination can be made via the account settings in the software or by email to contact@balane.tech.
§ 7 Data and Privacy
(1) The Customer remains the owner of all data entered by them. The Provider processes this data exclusively for the provision of the contractually owed services.
After contract termination, 30 days to export your data
Data deleted after 30 days (unless legal retention applies)
(3) Further information on data protection can be found in our Privacy Policy.
§ 8 Warranty and Liability
(1) The Provider warrants that the software substantially corresponds to the service description. Insignificant deviations do not give rise to warranty claims.
(2) The Provider shall be liable without limitation for damages arising from injury to life, body or health as well as for intent and gross negligence.
(3) For slight negligence, the Provider shall only be liable in case of breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, contract-typical damage.
(4) Liability under the German Product Liability Act remains unaffected.
§ 9 Changes to Terms
(1) The Provider reserves the right to change these Terms of Service with effect for the future. The Provider will inform the Customer of changes by email at least 30 days before the planned effective date.
(2) If the Customer does not object within 30 days of receiving the notification, the amended Terms of Service shall be deemed approved. The Provider will point out this legal consequence in the notification.
§ 10 Cancellation Policy for Consumers
If you are a consumer (i.e., a natural person who concludes the contract for purposes that are predominantly neither commercial nor self-employed professional activities), you have a right of withdrawal:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.
To exercise your right of withdrawal, you must inform us (Balane GmbH, Balanstraße 84, 81541 Munich, Germany, Email: contact@balane.tech) of your decision to withdraw from this contract by means of a clear statement (e.g., email).
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal.
If you have requested that the service should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal compared to the total scope of the services provided for in the contract.
§ 11 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If the Customer is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Munich.
(3) Should individual provisions of these Terms of Service be or become invalid, the validity of the remaining provisions shall remain unaffected.
Questions? Contact us at contact@balane.tech